Our customers are the most important part of our company. It is vital to our mission that the customer feels that they receive friendly and quality support through every step of their journey. Through our hotlines, emails, social media, etc, we support our customers from their first interest in Daysy to the seasoned veteran user of numerous years. All questions are welcomed, from “how does it work,” to cycle analyses, to emotional support and discussions with partners.
In an effort to instill part of our mission in our employees, our company has no hierarchy. Every new employee begins in customer support as there is no better way to understand our customers or our product. Even veteran employees still help out with customer support in order to maintain a connection to the user experience.